Conflict isn’t the problem.

The Conflict Translator™ helps leaders and teams decode tension, communicate clearly, and build trust that lasts.

Infographic titled 'The Conflict Translator' with three sections: Identify with a magnifying glass icon, Understand with a light bulb icon, and Translate with a speech bubble icon. Caption says 'Identify the need. Understand the behavior. Translate the moment. That’s how we change the conversation.'

What Is The Conflict Translator™?

The Conflict Translator™ is a behavior-based, emotionally intelligent communication framework that helps leaders and teams turn conflict into clarity.

Developed by Rachel Kuhlen, this method helps you uncover what’s really driving conflict—so you can respond with empathy, not ego. Whether you're navigating team tension, performance issues, or tough feedback, this tool gives you a clear, repeatable way to approach high-stakes conversations with more confidence and less collateral damage.


Why Traditional Conflict Training Falls Short.

Most people don't need to be told why communication matters—they need to be shown how to do it better, in real time.

Infographic titled 'The Big Four Needs' featuring four icons representing power, respect, connection, and safety. Subtext reads: 'Because every conflict has a root, and every reaction is trying to protect something.'" }

How It Works The Conflict Translator™ is built on three simple but powerful steps:

1. IDENTIFY: Spot emotional triggers and unmet needs (The Big 4: Respect, Power, Care, and Safety)

2. UNDERSTAND: Learn to decode behavior beneath the surface

3. TRANSLATE: Respond with emotionally intelligent language that de-escalates, builds trust, and keeps conversations productive

This isn't theory. It's a practical skill you can use in the moment when things get hard.

What You’ll Walk Away With

  • A simple, repeatable framework to navigate any difficult conversation

  • Tools to build psychological safety and trust across your team

  • Language to shift conflict from reactive to reflective

  • A shared approach to tension that reduces stress, boosts accountability, and increases retention

Who It’s For

  • Leaders and people managers who need to navigate high-stakes conversations

  • Cross-functional teams experiencing friction

  • HR, L&D, or DEI professionals looking to reduce burnout and increase belonging.

  • Organizations committed to building cultures of clarity, accountability, and trust.

Companies changing the conversation…

Logo of National Association of Home Builders with red, white, and blue colors.
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Logo of the American Society of Administrative Professionals (ASAP) with a stylized 'A' in blue and purple.
AIA Las Vegas logo with a red circle and white letters next to the text "Las Vegas."
United Way Southern Nevada logo with a red figure standing on a blue hand surrounded by yellow arches.

Ready to Shift the Way You
Handle Conflict?

Conflict doesn’t have to be avoided. It can be the doorway to better communication, deeper connection, and stronger leadership.

Bring The Conflict Translator™ to your team and see what happens when people feel seen, heard, and equipped to respond with clarity.